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News Brandy Favilla is currently the Community Engagement Manager at New Horizons of Minnesota (www.nhmn.com). In this position, she helps people define and build their careers through educational events. Brandy focuses on networking with members of the Information Technology community to form partnerships in education. She strives to maintain New Horizons’ reputation as a high-quality learning center throughout the Twin Cities and beyond. Some of her accomplishments include chairing the committee for both the TechFuse and MindSurf Conferences hosted by New Horizons, co-chairing Twin Cities Code Camp and Twin Cities SharePoint Camp, Co-host of the Twin Cities Developers Guild, VP of PR for TechMasters (www.techmasters-tc.com), Communications Chair of PACT (www.pactweb.org), Programs chair for IAMCP, President of the Business Intelligence User Group (www.ncbisig.org) and actively participating in the SharePoint User Group (www.sharepointmn.com). *the thoughts and opinions in this blog are my own and do not reflect the opinions of New Horizons of Minnesota

Twin Cities IT and Developer Events Postings by Brandy Favilla
Service Portfolio Management, Service Catalog and Request Management

Version 3 of ITIL added a new, more comprehensive dimension to the tried and true "Service Catalog." It's called a Service Portfolio and it's introduced in Service Strategy. ITIL tells us that the Service Portfolio represents the commitments and investments made by the service provider across all customers and is created, managed, and supported through the Service Portfolio Management process. The Service Portfolio contains three components:
1. Service Pipeline: Services under development
2. Service Catalogue: Services that can be readily offered to customers
3. Retired Services: Services that are phased out or retired

A Service Portfolio enables IT to become a valued Business Partner by investing and offering the "right" services at the "right" time to the "right" customers.
How exactly does IT go about creating and managing a Service Portfolio? Join us at this month's program as we feature case studies on Service Catalog at Toro Corporation and Request Management at Blue Cross Blue Shield’s in addition to an educational session on Service Portfolio Management from our vendor sponsor, Digital Fuel.

Register Here Posted on Tuesday, March 10, 2009 1:54 PM Twin Cities IT and Developer Events | Back to top


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