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News Brandy Favilla is currently the Community Engagement Manager at New Horizons of Minnesota (www.nhmn.com). In this position, she helps people define and build their careers through educational events. Brandy focuses on networking with members of the Information Technology community to form partnerships in education. She strives to maintain New Horizons’ reputation as a high-quality learning center throughout the Twin Cities and beyond. Some of her accomplishments include chairing the committee for both the TechFuse and MindSurf Conferences hosted by New Horizons, co-chairing Twin Cities Code Camp and Twin Cities SharePoint Camp, Co-host of the Twin Cities Developers Guild, VP of PR for TechMasters (www.techmasters-tc.com), Communications Chair of PACT (www.pactweb.org), Programs chair for IAMCP, President of the Business Intelligence User Group (www.ncbisig.org) and actively participating in the SharePoint User Group (www.sharepointmn.com). *the thoughts and opinions in this blog are my own and do not reflect the opinions of New Horizons of Minnesota
Twin Cities IT and Developer Events Postings by Brandy Favilla

Topic:  Contact Center Applications
Where: Eagan Community Center
When: Tuesday, November 11, 2008
Panelists: Tom Falkowski, Director, Patient Access, Allina Hospitals & Clinics; Deb Gabriel, Lead, Consumer Experience, Carol. The Care Marketplace; Tim Husted, Director of Workload and Resource Management, Carlson Wagonlit Travel; Michael Sanderson, Director of Contact Center Services, UnitedHealth Technologies; Joe Schwartz, Senior Workforce Manager, Fingerhut

The alphabet soup of Contact Center technology:
 
Where do they fit? What do they mean?
How do you manage them all?
Sign up and sort out the soup!
Morning Learning Session
The Benefits of a Hosted Contact Center Solution
There will be a morning learning session presented by Qwest from 9:00 - 11:00 a.m.
Presenter
Julie Postma, Regional Midwest Sales Manager, Qwest Hosted Contact Center Solutions, Qwest Communications
Find details and morning session registration HERE

Registration Link:  http://www.ctamn.org/cde.cfm?event=234145


 

 

 

 

 


  Posted on Tuesday, November 4, 2008 10:58 AM Twin Cities IT and Developer Events | Back to top


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